SCOPE & GENERAL PURPOSE OF JOB:

To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.

ACCOUNTABILITIES:

o  To offer the highest level of guest service in the Banqueting areas, ensuring the agreed standards are achieved at all times.

o  To follow and adhere to all standards of performance within Function Rooms, ensuring all services offered are of the highest 4* quality 

o  To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies 

o  To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management

o  To ensure that the Conference & Banqueting areas have safe working practices and that all spillages etc are tended to without delay

o  To ensure that all credit cards and cheques are dealt with in accordance with hotel policy

o  To offer the highest level of Guest Care in line with the Company Guest Care

Policy

 o  To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities.

o  To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management 

o  To promote sales within the department and across the hotel

o  To have pride and commitment in your area of work.

o  To attend training sessions as required.

o  To attend appraisal / assessments as required.

o  To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.

o  To maintain all company policies and procedures.

o  To ensure that all hygiene regulations are adhered to at all times as required by law.

o  To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.