Cliff at Lyons, in the beautiful Kildare countryside, is a complete destination featuring stunning accommodation, a Spa and Wellness centre, all situated around our food outlets. We are driven by a desire to create wonderful food, and wonderful experiences, inspired by the gardens and grounds of the estate, and the wonderful seasonal produce of Ireland.

As part of our ongoing pursuit of excellence, we are currently looking for a Weddings and Events executive to join the team at Cliff at Lyons.

If this role interests you then please do get in touch...

Main Duties & Responsibilities Include:

       Take calls and contacts from hotel guests and prospective clients

       Deliver exceptional customer care and guest service

       Operate the hotel booking systems (Hotsoft)

       Communicate with the wedding couple from the initial booking stages through to the wedding day

       Assist with the wedding day set up and ensure all details of the day are communicated and handed over to the operations team accordingly

       Problem solving and dealing with the daily guest enquiries, requests and expectations by phone/email

       Conduct site inspections & arrange tastings where required

       Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.

       Arrange all details of meetings and conferences from enquiry to contract to include room set-ups, staging, lighting, audio-visual, menus, decor, entertainment, group room blocks, and VIP services

       Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience

       Analyse and action against client satisfaction surveys to improve services

       Prepare and issue weekly function sheets

Qualifications:

       Excellent spoken and written English

       Minimum of 1-2 years previous Wedding or Events experience in a 4* property

       Solid knowledge of Front Office Booking System Procedures

       Highly organised

       Excellent Microsoft office skills; Word, Excel, and Hotsoft Reservation package preferable

The Ideal Candidate:

       Ability to prioritise in a fast-paced environment.

       Exceptional attention to detail and a strong administrative background

       Team player

       Accuracy and strong attention to detail

       Flexibility in day-to-day job demands, remain focused when priorities and practices change

       Be clear, concise and professional in all communications both written and verbal

       Work closely with other departments to achieve desired end result

       Be resourceful and creative when faced with obstacles

       Ability to follow up and see project through to completion

       Adhere to deadlines

       Take ownership for assigned responsibilities

       Genuine, approachable and enthusiastic

       Ability to take full ownership for specific market segment

       Polished and professional demeanour when client facing

Applicants are required to have minimum 1 years' experience working in a Wedding or Events role.

***This location is not accessible via Public Transport so you must have your own means of transport***

Key Benefits:

       Excellent training and development opportunities

       Social events

       Accommodation assistance

       Meals on duty