Technical Support Engineer (Junior)
Posted 2 hours ago by RBK
Our client, a global provider of machinery automation solutions, are seeking to recruit a Junior Technical Support Engineer to join their expanding Dublin team. As a Junior Technical Support Engineer you will play a critical role in assisting customers with product information, diagnosing and resolving technical issues and set-up and training on various products.
Role:
- Investigate and resolve technical issues reported by customers or end-users, this involves analyzing logs, diagnosing problems, and providing solutions.
- A hands-on approach with hardware and software products including handling initial diagnostics of issues reported from the marking and installation product range.
- Interact with customers primarily via email or phone. Effective communication is crucial to understand customer issues, provide updates, and guide them through solutions.
- Liaise with colleagues based in HQ to secure technical information and solutions as required by customers.
- Ongoing product training on the products. This includes understanding features, configurations, and common use cases.
- Creating and maintaining records such as internal technical service logs, product changes / discontinuations, product comparisons etc. to assist both customers and internal teams.
- Work closely with colleagues both internally and at HQ.
- Manage the escalation of complex or unresolved issues for higher-level support.
- Assist customers with product information, setup & training and offer advise on best practices.
- Being flexible to requests by management to undertake additional responsibilities as and when required.
- The role may require travel within Ireland and also at times abroad.
Core Skills/Attributes:
- Technical Qualification in Electrical, Engineering or IT Comms
- Good organisational skills
- Proven technical background with an ability to develop a deep understanding of electrical systems including hardware, software & networks.
- Ability to stay current with latest technological developments.
- Ability to work independently and as part of a team.
- Show ability to handle multiple issues simultaneously as time management and prioritization are key skills required.
- Experience in using MS Outlook & MS Teams
- Excellent level of computer skills essential with detailed knowledge of Microsoft Word, Excel, PowerPoint.
- Knowledge / experience with CRM systems.
- Attention to detail is essential including an ability to systematically approach problems, evaluate potential solutions, and anticipate the implications proposed actions.
- Must have the ability to clearly communicate technical information in a clear and understandable manner, to both customers and colleagues with varying levels of technical expertise.
- A clean full Irish driving license.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- cd288626-d710-4eef-a3ef-6b62296faf48
- Job ID:
- 1255000000000101084
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