F&B Team Member
Posted 04/09/2024 by AccorHotel
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Duties
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Health &Safety
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Fully understand departmental fire, evacuation and emergency procedures.
- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.
Customer Service
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote, hotel facilities and services
- Type:
- Part Time
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000259719752
- Job ID:
- 1258000000000320290
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