We are looking for a knowledgeable and experienced Infrastructure Engineer to join a team of six people providing enterprise management of our data centre infrastructure. This team play a vital role in the provision of services to our customers globally.

The data centres (managed at site level by some of the world’s leading providers) hosts Sopra Banking Software owned and managed hardware. The server and storage hardware is HP Enterprise equipment, with networking devices being a combination of Cisco and HPE routers and switches. The firewall platform at each location is Forcepoint NGFW.

The successful candidate must have an in-depth understanding of HPE and ideally Cisco network hardware and networking concepts, good knowledge in the management of VMware, Linux operating systems (ideally RedHat) and Microsoft Windows Server, and preferably knowledge of Oracle Database and MS SQL.

Projects in 2024 include the upgrade and entirely new deployment of HPE hardware in the UK & US data centres, along with a team program to manage the infrastructure software to the latest versions from vendors such as VMware, RedHat, Oracle and Microsoft.

What will the role involve?

• Maintaining and continuously improving data centre infrastructure.
• Adopting, configuring, and maintaining third party products, as used in the overall service delivery, considering concerns such as security, cost, and functionality.
• Critically evaluating processes and methods of working and work to improve their efficiency.
• Providing high quality infrastructure support to our employees and customers, including, when necessary, attending meetings (almost entirely hosted via MS Teams).
• Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated.
• Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals.
• Keeping up with industry trends, applying new best practices back into process design, and advocate for those standards to be adopted.
• Ensuring capability meets the required information security standards that Sopra Banking Software need to conform to (e.g., ISO 27001), conformity to those standards can be clearly demonstrated and evidenced.
• Taking on all tasks and responsibilities that is required of the team.

The current team is based in Yate, a town North of Bristol, and the role will require the candidate to either be based close to this office, or travel occasionally to attend team meetings, aiding collaboration.