How You’ll Make an Impact

Epsilon’s Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together.

The Lead Technical Integration Engineer holds a pivotal role in partnering with global teams to provide technical consulting, advanced troubleshooting, and subject matter expertise for both third-party and Epsilon’s proprietary ad server platforms. This role requires proven leadership, a diverse spectrum of technical competencies, a thorough understanding of the ad server ecosystem, and a keen interest not only for finding solutions but also for understanding their underlying mechanisms

In this role, you will collaborate with Epsilon Engineering teams to gain a deep understanding of the system and tackle complex technical challenges. Additionally, you will work closely with Operations, Platform, and Engineering teams to drive platform enhancements and foster innovation.

Based in the United Kingdom, you will lead a local team and mentor international Integration Engineers, guiding them through strategic initiatives and ensuring successful project deliveries. Additionally, you will be hands-on in troubleshooting assigned escalations, reviewing engineering releases, and completing Jira tickets promptly, balancing both leadership and technical responsibilities effectively.

This position provides an excellent opportunity to take ownership of strategic projects, led by example, and spearhead innovative solutions within the organization.

What You’ll Achieve

• Engage with top tier clients and internal stakeholders on technical implementation topics, providing support for complex website tagging, third-party tags, and app integrations for client campaigns.
• Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue.
• Collaborate and guide cross functional teams globally as a technical subject matter expert through integration projects involving multiple stakeholders while managing competing priorities.
• Manage and mentor a regional team, ensuring the quality and efficiency of their output while serving as the primary point of escalation.
• Inspire and motivate team members across multiple global regions by providing growth opportunities through impactful goals and cross-training initiatives.
• Continuously challenge status quo and analyze both holistically and granularly to identify automation and innovation opportunities.
• Train and communicate technical topics to both technical and non-technical multinational audiences.
• Establish and document best practices for Operations teams and facilitate knowledge sharing.
• Work with Product and Engineering QA to coordinate testing strategies and monitoring plans, and lead validation testing for Operations.

Who You Are

We are seeking a highly motivated, detail-oriented professional to lead and support the international Technical Integration Engineering team at Epsilon. A strong candidate for this position will possess the following skills:

• Entrepreneurial self-starter with an innate sense of urgency to accomplish task promptly while maintaining high standards.
• Strong command of SQL is a prerequisite.
• Proficient in programming languages such as JavaScript, HTML, and Python, with demonstrated development experience.
• Excellent written and verbal communications skills, capable of explaining technical concepts to non- technical audiences.
  • Proficiency in writing, maintaining and presenting project status updates at an executive summary level.
  • Ability to write technical documentation and training materials.
  • Can navigate challenging client conversations, including Executive leadership teams, on technical implementation areas such as infrastructure, architecture, site security, and industry tagging best practices.
• Meticulous attention to detail with a track record of delivering high-quality results.
• Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues effectively.
• Strong ownership to drive troubleshooting through to resolution and communicate updates to stakeholders.
• Working knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy.
• Experience with Docker or similar container technologies is preferred.
• Knowledge of version control systems like Git, command line tools, and CI/CD pipelines such as Bamboo is preferred.
• Familiarity with mobile application development (iOS, Android) is preferred.
• Exposure to industry tag managers such as Google Tag Manager, Adobe, Ensighten, etc. is preferred, but not mandatory.

• Understanding of the digital / display advertising ecosystem and hands-on experience with industry platforms such as CM360/Google Ads, Sizmek, Flashtalking, Neustar, IAS, etc., is preferred but not required.