• Provide exceptional customer facing skills and service to our merchants and partners via inbound email, phone, and support case interactions
• Respond to incoming merchant and partner requests by striving towards one call resolution, while addressing multiple merchant and partner needs, while following quality expectations
• Create, edit, and manage merchant and partner cases using an internal ticketing system (Dynamics)
• Evaluate the nature of each call and determine the appropriate action to resolve the issue
• Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions
• Takes pride and fulfillment in assisting merchants and partners daily
• Adhere to established Client Care procedures and guidelines, while providing quality customer service to meet and exceed department standards

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.