The Service Delivery Lead will be an integral part of the IT Team’s delivery of high-quality services to the business.  Reporting to the UK IT Operations Manager, this role involves:

• Service Quality: Ensure the delivery of expanding portfolio of high-quality services to meet the business’ expectations.
• Service Governance: Ensure that departmental processes align with the business’ auditing and wider industry requirements.  Asset register and CMDB
• Collaboration: Work closely with other departments to ensure seamless service delivery, supporting bids for projects with appropriate Knowledge Management of processes. 
• Change management: Own and improve the department’s Change Management processes. 
• Process Improvement: Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
• Client Relationship: Build and maintain strong relationships with internal clients, acting as a key point of contact within the business for service delivery issues.
• Issue Resolution: Proactively identify and resolve service delivery issues to ensure client satisfaction