Job Title: Systems Engineer

Location: Aberdeen - Hybrid

Salary: From £30,000

Contract type: Permanent

About the role

We have an exciting opportunity for a Systems Engineer to join the ARO group. As the Systems Engineer, you will work closely with our clients to ensure business & IT systems run smoothly. Manage and deliver an effective IT support service for all hardware & software within the client’s organisation. You will be representing ARO and will maintain a high level of professionalism always when dealing with IT team members and client staff alike. You will be providing support over the phone, via email and attending sites where necessary.

What you'll be doing

• Desktop trouble shooting, configuration, maintenance and installation using standard images 
• Maintain documentation and update knowledge base where appropriate to improve support operations 
• Utilise, follow and manage the competency matrix to identify skills gaps 
• Use your working knowledge of networking to assist when trouble shooting desktop issues 
• Work with 3rd parties as required to ensure quality service to the client 
• Understand the clients’ escalations and when they should be invoked

Requirements

What are we looking for?

Essential

• Full UK Driving license and access to your own car to travel between client sites
• Previous experience working in a similar environment
• Basic understanding of networking technologies
• Able to provide second level support for all IT queries
• Work with staff at all levels both internally and externally
• Work with 3rd parties as required to ensure quality service to the client
• Understand the clients’ escalations and when they should be invoked
• Excellent communication skills
• Must show ability in time management and prioritisation to achieve the requirements of the role
• Experience of product terminology.

Desirable:

• Pass level or current working towards in the below;
• Managing modern desktops
• Microsoft identity and access administration
• Microsoft azure administrator.

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.