London Film Academy (LFA) is renowned worldwide for its excellence in film education. We are immensely proud to see our graduates thrive and build distinguished careers in both TV and film across the globe.

We are currently looking for an enthusiastic Admissions Coordinator to join our team. This role is pivotal in providing outstanding customer service and executing our admissions recruitment strategy.

As an Admissions Coordinator, you will oversee the entire applicant journey, ensuring compliance with all relevant legislation and regulations throughout the process. You will play a key role in crafting a meaningful and inclusive experience, delivering a consistent, best-in-class journey from the first point of contact to enrolment.

If you're passionate about education and eager to make a significant impact on the future of film professionals, we'd love to hear from you!

Get to know our awesome and talented LFA Team by checking out their profiles.

Requirements

Key Accountabilities

• Enrolment and interview process coordination
• Student enquiries and application
• Admissions record-keeping support
• General enquiries and customer service (online and offline)

Key Responsibilities

• Record and process enquiries and applications in a timely and efficient manner.
• Answer incoming telephone calls and emails, record resolutions or pass on messages quickly and professionally.
• Support the rest of the team to maximise the number of students on each course and deliver the required KPIs.
• Demonstrate awareness of sales techniques to support eligible applicants to choose the right film school for them.
• Process payments and ensure all course fees are received before the commencement of each course and in line with the LFA Terms and Conditions.
• Assist in the issuing of student communications, in line with regulatory requirements.
• Coordinate and arrange interviews for potential students with LFA staff, tutors, and applicants.
• Following set processes, ensure the LFA admissions system/database is always complete and up to date.
• Prepare weekly reports detailing statistical analysis of enquiry and application trends to ensure the Senior Management Team is kept up to date regarding admissions performance.
• Support the wider LFA strategy to improve the customer journey for all LFA students.
• Check and review submitted application material, ensure eligibility is met, and liaise with the validating university. 
• Assist in monitoring tuition fee payments to ensure all course fees are received before the commencement of each course and in line with the LFA Terms and Conditions, ensuring students remain compliant with their Payment Plans.
• Work with the Admissions Manager and the Senior Admissions Coordinator to ensure the admissions process manuals are up to date and ensure consistent working practices across the wider team. 
• Assist in ensuring the LFA admissions system/database is accurate, complete and up-to-date, and relevant stakeholders are kept informed of course performance (KPIs). 

Essential Skills

• Demonstrable experience within admissions in education or an equivalent area.
• Excellent communication skills, written and verbal, with the ability to create a rapport with a range of internal and external stakeholders, especially prospective students, and their parents.
• Team player able to follow set processes and procedures, escalating issues quickly.
• Ability to plan workload effectively for busy periods.
• Knowledge of macOS and Office 365 including Excel and Word.
• Strong administration skills, with good attention to detail.
• Ability to take on a high workload in a fast-paced environment and prioritise tasks.

As part of your application, please include a brief cover letter. In this letter, we would love to hear why you believe you are a great fit for this position, mentioning the essential skills and job requirements with examples mentioned above.

Benefits

A summary of benefits can be discussed at the interview and include:

• 25 days of annual leave per annum, increasing by one additional day after each year, up to a maximum of 30 days + bank holidays
• Continuing professional development days (CPD)
• Private Health Insurance
• Employee Assistance Programme (EAP)
• Use of on-site cinema for private screenings
• Cinema membership
• Cycle to work & Tech scheme
• Pension scheme with a 5% employer contribution

Role Details

Salary: £27k - £31k per annum

Hours of work: full-time, 37.5 hours per week

Based: On-site at 52a Walham Grove, London SW6 1QR

A hybrid work arrangement is possible with a requirement of at least 3 days at the office each week.

Application deadline: 27 September 2024, 3 pm

Initial phone call: W/C 30 September 2024

Zoom Interview: W/C 7 October 2024

In-person interviews: W/C 14 October 2024

Start date: As soon as possible

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note we are unable to offer visa sponsorship for this role.

All candidates must be able to provide proof of right to work in the UK.

We value diversity and welcome applications from members of underrepresented groups.