Please note: This is a hybrid role, requiring a combination of in-office presence and some flexibility for remote work during the week. Candidates must be based in the London area or nearby and must have the right to work in the region. Visa sponsorship is not available for this position.

The world of esports/gaming is growing and so are we!

At ESL FACE IT GROUP, we create worlds beyond gameplay, lifestyle, and culture.

Are you ready for the adventure?

Our Advertising team is growing and we are actively seeking a new team member to join our dynamic group. We are actively seeking a seasoned Account Manager who will play a pivotal role in ensuring our customers receive first-class support and manage all aspects of the post-sale experience. This will include campaign execution, client reporting, and working cross-functionally with key teams across the business. 

The ideal candidate will have a strong background in digital advertising and a proven track record of managing client relationships. They will be responsible for cultivating trust with our customers, ensuring their needs are met and delivering outstanding results. The role will be pivotal in building EFG Advertising’s reputation in the market for excellence.

At EFG (ESL FaceIt Group), we bring moments of magic and provide thrills to hundreds of millions of people, every single day. We pride ourselves in having enabled and empowered the esports industry for more than two decades, aligned with our core mission “Create worlds beyond gameplay, where players and fans become a community”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people, and culture. This is one of many reasons why EFG is a magical workplace, where anything is possible, and where you will thrive and experience a game-changing career.

What you’ll do:

Client Management (70%)

• Build and maintain strong client relationships through effective communication and deep understanding of their goals
• Provide exceptional support, by acting as the  primary point of contact for customers, ensuring their satisfaction, and addressing any concerns effectively
• Own all aspects of post-sale customer experience from campaign setup, delivery and execution, and performance reporting 
• Monitor campaign performance, providing regular updates insights and recommendations for optimisation opportunities to customers 
• Strive for excellence by continuously seeking ways to enhance the customer experience and improve service protocols
• Deliver a first-class customer experience that will drive customer loyalty, retention, and EFG’s reputation for service in the marketplace

Project Management (30%)

• Collaborate with internal teams including Brand Partnerships, Marketing, and Commercial Operations to deliver integrated advertising solutions 
• Monitor campaign performance with Ad Operations for on-track delivery and proactively identity optimisation opportunities
• Coordinate delivery of post-campaign reporting with input from cross-functional teams to evaluate performance against customer KPIs
• Work closely with Finance to ensure accurate and timely monthly customer billing 
• Play a key role in maintaining the accuracy and hygiene within the CRM system (Salesforce)

Bonus Skills

• Experienced in managing sponsored content and influencer-led campaigns
• Understanding of working with third-party production and creative vendors

What you need:

• 3+ years in digital media experience, ideally in the management of digital advertising campaigns
• Recent proven experience in client-facing role
• Understanding of digital media delivery principals
• Excellent written, presentation, and oral communication skills
• Able to proactively troubleshoot and problem-solve quickly and through the proper escalation protocols
• Thrives in a team-oriented, high energy, environment with minimal supervision

Application information

Do you feel ready for the challenge of working at EFG? Join us for a game-changing career where we will shape the journey of esports together with diversity and inclusion. We encourage you to apply by filling in our application form, including your earliest starting date and your desired salary.

Please apply by adding the requested documents CV or your cover letter in the English language and preferably in PDF format.

Our Recruitment Process – What to expect?

Our recruitment team is committed to carefully reviewing and evaluating your application for this role. We will look at your past studies, work experience, passion, and your personal relationship with games and the relevant fit for the job you applied for.

If you are successful, you will be invited for an interview, and you will receive email notification feedback if you don’t qualify at this point!

About us:

ESL FACEIT Group (EFG) is the world’s leading competitive gaming platform, combining ESL, the world’s leading independent esports company, and FACEIT, the leading digital destination for competitive gamers, offering the unique capability to deliver end-to-end solutions for players, publishers, developers, and partners. Through the combination, EFG is taking a long-term approach to increase the sustainability and global footprint of competitive gaming in a world where it represents the fastest-growing entertainment vertical.

EFG is an equal-opportunity employer. We are creating a world where everybody can be somebody. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 3+ years in digital media experience, ideally in the management of digital advertising campaigns
• Recent proven experience in client-facing role
• Understanding of digital media delivery principals
• Excellent written, presentation, and oral communication skills
• Able to proactively troubleshoot and problem-solve quickly and through the proper escalation protocols
• Thrives in a team-oriented, high energy, environment with minimal supervision