Cognia Law is recruiting an Engagement Manager to grow and expand our Flexible Resourcing platform. This is an exciting opportunity to act as a vital link with Cognia’s clients at a pivotal time in our company’s growth Company Profile

Cognia is a Chambers-ranked Law Company which integrates how legal services are provided so our team, partners, clients, and communities thrive together with people at the heart of what we do. We seamlessly extend corporates, banks and law firms’ legal capability to deliver sustainable outcomes with the goal to connect the legal sector, moving it from a siloed approach to integrated partnerships.

Our team are at the core of what we do and we encourage them to bring their whole self to work while Cognia focuses on enabling this team to realise their full potential.

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Role Description

The Engagement Manager will serve as primary contact for temporary resourcing requests from clients, from request intake and scoping through fulfilment to successful completion of assignments. Duties will include working as part of Cognia's Flex Resourcing team to understand our clients’ requirements and identify suitable talent to satisfy demand in defined legal practice areas. This role will also support the BD team with market intelligence relating to flexible resourcing and up-to-date pricing information. This includes identifying potential resourcing opportunities, contributing to RFP submissions, and drafting thought leadership content.

Key Responsibilities

• Client service and management of third-party vendors;
• Interview scheduling and preparation;
• Candidate briefing and post-placement support, including engagement and retention initiatives for Cognia’s Flex community
• Proactively managing compliance (risks, issues and changes) and overseeing due diligence;
• Internal and external reporting, and
• Management of ongoing assignments, including provision of feedback and troubleshooting as required.

Requirements

• A tertiary-level qualification (BA/BS)
• A very strong command of the English language (written and spoken)
• Excellent communication skills with the ability to build rapport as well as persuade, influence and engage stakeholders at all levels
• 2+ years’ experience as a customer facing relationship manager, ideally in legal services, financial services or professional services sector
• Strong multi-tasking and organisational skills
• An excellent phone manner with objection handling skills

Candidate Competencies

Honest Communication

• Uses active listening and refined questioning skills to elicit underlying needs and requirements from clients, partners and other stakeholders
• Raises issues with clients and other stakeholders in a proactive, constructive and timely manner
• Provides guidance and constructive feedback to the team on work output, taking further action as appropriate

Delivering Excellence

• Proactively manages teams to ensure they deliver best client outcome
• Puts in place processes and checks to ensure high-quality outcome
• Shapes work products to meet client requirements

Building Strong Relationships

• Leads by example
• Allocates time to building productive client relationships
• Develops strong network inside and outside Cognia, for mutual benefit
• Actively builds in time to spend with more junior colleagues to coach them and assist in their professional development.

Being agile

• A self-starter
• Ensures time for the team to think of and develop ideas
• Draws on a wide range of sources, people and thinking to find innovative ways of working and resolving issues
• Suggests new service offerings
• Looks for opportunities to develop skills
• Acts as a change manager

Bringing the Values Alive

• Articulates the benefit of Cognia's values to employees
• Treats employees fairly
• Ensures time is allocated to allow employees to participate in CSR initiatives
• Has on-going focus on self-development and raising self-awareness, both for others and themself