Administrator
Posted 2 hours ago by Example Recruitment
Managing the Client/Contract:
- To manage client's expectations as per each individual contracts service level agreement.
- To monitor and oversee all daily services ensuring they are allocated to relevant engineers.
- To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary.
- To ensure monthly service programme is planned in for all contracts worked on.
- To manage and maintain the service process and ensure it is carried out so that the client’s can follow their legal process.
- To provide legal packs as and when required.
- Provide status and ad hoc reports against the service program for Clients and Contract Manager.
- To ensure all service queries are managed in a professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
Other Duties:
- To manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work.
- To update Servicesoft with correct job notes relating to queries.
- To gather and communicate cancellations of daily work and allocate to call bank to action.
- To be flexible and help out with other areas when colleagues are busy or absent.
- General office administration duties including filing, taking/making calls & photocopying.
- Any other duties as and when required in order to meet the needs of the business.
Collaboration:
- To serve as a focal point to communicate and resolve issues with other departments.
- To meet with relevant manages to ensure effective communication for the smooth running of Contracts.
- Work with and collaborate with Contract Planners and Call Bank to provide effective communication and provide excellent customer service.
- To communicate and check engineers work from the previous day to ensure all jobs are closed down Updating Client Portal as and when required.
Accountabilities:
- Prioritisation and time management of own work.
- Identifies areas for improvements and creates solutions and directive to resolve.
- Fully understands the processes for all Contracts KPI’s.
- Manages and responds efficiently to Clients queries via email or telephone.
Education and/or Work Experience Requirements:
- GCSEs (or equivalent) to include English and Maths (would be an advantage.)
- Computer literacy, knowledge of MS applications (Word, Excel, Powerpoint and Outlook.)
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- Administrator-PottersBar
- Job ID:
- 213083210
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