Claims Handler

Location: Brockworth, Gloucestershire
Hours: Full time, permanent | 37.5 hours per week | Hybrid working – One day in office, four from home
Salary: £24,100 increasing to £25,600 after 18 months


Our leading client is on the hunt for Claims Handlers to join their rapidly growing team!

Whether you're plotting a retail escape or kickstarting your post-grad journey, our client wants to hear from you! This position offers a professional environment where you can utilise and grow your customer interaction skills whilst working alongside a fantastic team.

Please note, our clients core working hours are between 08:00am – 21:00pm Monday to Friday, and 09:00am – 17:00pm Saturday and Sunday. You will be asked to work one Saturday or Sunday every other week and will get the day of in lieu.

Key Responsibilities of a Claims Handler

• Guide customers on their policy benefits confidently.
• Create a stress-free experience by resolving customer concerns.
• Assist in creating new claims, understanding customer needs.
• Handle Broker and Partner inquiries to ensure progress.
• Ensure accurate claims processing (training provided).
• Manage claims costs with effective solutions.
• Handle challenging calls professionally and efficiently.
• Deliver outstanding customer service, prioritising customer needs.
• Identify fraud indicators and make informed decisions.
• Maintain high standards in call handling.

Key Skills of a Claims Handler

• Customer service experience is a plus but not required; attitude and potential are valued.
• Passion for delivering exceptional customer experiences.
• Resilient and positive in tough situations.
• Strong verbal and written communication, with the ability to simplify complex ideas.
• Eager to learn in a fast-paced environment.                               
• Team-oriented and collaborative.
• Positive attitude and commitment to an inclusive team environment.

Work benefits

• Minimum of 31 days holiday (including bank holidays) with options to buy and sell days.
• Health support: dental insurance, health plans, mental health resources, and wellness activities (e.g., yoga, mindfulness).
• Financial perks: annual bonuses, salary reviews, competitive pension, employee savings, and loans.
• Work-life balance: well-being activities, sports and social events, and a supportive return-to-work program.
• Family support: generous maternity/paternity leave, partner life assurance, and critical illness cover.
• Tech discounts: deals on gadgets like wearables, tablets, and laptops.
• Transportation: car salary exchange, cycle scheme, and vehicle breakdown cover.