Resident Liaison Officer
Posted 27/08/2024 by 18 Recruitment Limited
18 Recruitment are looking for an experienced and proactive Resident Liaison Officer to join their clients site team in Putney to manage all resident queries, ensuring excellent customer service at all times.
The Resident Liaison Officer will be responsible for
- Visiting residents in their homes and advising them on when and what work is being carried out and how it effects them
- Act as the main point of contact and deal with any problems/queries that the resident may have
- Attending and chairing resident forum meetings to advise residents of works being carried out
- Support customers, responding to their requests
- Liaise with site and head office to resolve any resident issues.
- Collate data from residents
- Identify opportunities to improve processes where possible
- Comply with all legal obligations, including Health and Safety
- Pre-entry visits and company inductions
- Collect resident agreement/approval forms
Ideal candidate will have
- Experience of working as a Resident Liaison Officer for a main contractor would be advantageous.
- Ideally experience in re-cladding projects
- Experience in managing sometimes difficult situations
- Work collaboratively with a range of stakeholders within the business
- Responsible for dealing with customers, visitors, and 3rd party stakeholders, delivering high levels of customer service
Project is due to start in October and will be for 9-12 months work. Working 3 days a week.
- Type:
- Contract
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- RLO/SW15
- Job ID:
- 222224480
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