Customer Service / Membership Engagement Executive

Part-Time - Monday to Thursday - 9.30am to 3pm

c.£25,000 pro rata

Luton (LU2)

Permanent

We are looking for a friendly Customer Service / Membership Engagement Executive to help support and maintain our existing members.

We are a local organisation dedicated to supporting and connecting local businesses to enable them to grow.

Our role is to ensure that, working together, we create connections within an ever-growing peer network and become an enabler for business growth locally, nationally and internationally for Bedfordshire based business.

We are looking for a proactive and forward-thinking Membership Engagement Executive to join the team. The main focus will be on membership retention, engaging with current members to review and maximise the use of their membership.

The ideal candidate:

No prior experience is needed, we just need a great communicator who enjoys building lasting and meaningful relationships. The ideal candidate will be:

• A strong communicator
• An excellent listener
• Great relationship builder
• Pro-active
• Have a strong will to help others

Key Responsibilities:

• To engage with current members to build and maintain relationships ensuring their needs are met and that they feel valued and supported
• To attend and participate in some Chamber events to maximise engagement
• Facilitate member-to-member introductions
• Maintain accurate records and details of client interactions on the CRM as per company procedures

Benefits:

• £24,500 pro-rata salary - based on 22 hours
• Part-Time - Monday to Thursday - 9.30am to 3pm
• Pension contributions
• Westfield Health Cash Plan
• Westfield Rewards Plan (Get discounts and rewards from hundreds of leading retailers, restaurants and destinations)
• 17 day holidays a year plus UK Bank Holidays (this is the pro rata amount)

As mentioned above, no prior experience in a similar role is needed. We would be keen to hear from people with any of the below job titles:

Membership Engagement Executive; Customer Success Executive; Account Manager; Customer Excellence Manager; Customer Services Executive; Customer Service Representative; Client Service; Customer Service Executive;  Client Support; Customer Services Administrator; Sales Support; Office Administrator; New Business Executive; Account Management; Business Development Executive.

Apply today with an up-to-date CV.