Sue Ross Recruitment are delighted to be working alongside their client based in Chapeltown who are looking for a Customer Service Administrator to join their supply chain team. This is a full time roles on a fixed term basis of 12 months and will involve hybrid working. Prior export knowledge is a requirement for this role and knowledge of a second language is desirable.

Daily Duties & Responsibilities for this role include;

• Processing all sales orders in timely manner
• Handling complex customer enquiries and resolving questions and complaints
• Monitoring inboxes and telephones and answering all product enquiries
• Filling out export paperwork and certifications
• Supporting Senior Customer Service Specialists with variety of projects
• Liaising with relevant departments to solve complex inquiries and complaints
• Clarifying orders, providing technical guidance and facilitating recurring orders
• Building ongoing relationships with customers

The right candidate will be pro-active and ensure positive reinforcement within the customer service team. You will have the ability to work independently and as part of a team, participate in meetings, and provide first class customer service. A knowledge of Sales Force will be beneficial.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.