Customer service advisor

Gloucester

£24,100 increasing to £25,600 within 18 months.

Do you fancy a hybrid role with the opportunity to maintain your wellbeing with yoga days, cycle schemes and health insurance plans?

Join one of the best award-winning companies in Gloucestershire and kickstart your career with training provided and brilliant progression plans.

Only a 15-minute drive from Gloucester town centre with excellent bus routes and transport links.

What’s in it for you?

• Flexible Working – WFH, hybrid options when completed training period
• 31 days holiday (inc. bank holidays) and you can buy and sell days
• Health insurance, life insurance, critical illness cover
• Well Being Activities – Yoga, Mindfulness, sports and socials
• Annual Bonus Schemes
• Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
• Deals on various gadgets including Wearables, Tablets and Laptops
• Full training period provided to ensure you are confident and happy with your role and responsibilities

What can you bring to the team?

• Do you have the ability to demonstrate a high standard of customer service?
• Do you have a positive attitude and a flexible approach to change?
• Are you a team player?
• Do you have excellent communication skills, written and verbal?
• Are you a people person with an empathetic approach to life?
• Can you work to deadlines and manage your own time effectively?
• Do you have high attention to detail and the ability to be thorough and accurate with your work?

What you will be doing?

• Be the Claims Sherlock: Investigate details behind each claim and assess the damage, all while making sure everything lines up with our policies.
• Fraud Buster: Keep an eye out for anything unusual and take charge by alerting the team when something doesn’t add up.
• Customer Champion: Really get to know our customers, understand their needs, and make sure they feel heard and supported.
• Communication Dynamo: Keep the lines of communication open and clear, both with your team and our customers, ensuring everyone is on the same page.
• Team Player & Self-Starter: Manage your caseload like a pro, balancing teamwork and independence while keeping everything organized and up to date.
• Decision-Maker with Heart: Make smart decisions about claims, whether it's approving or denying, and always deliver updates with empathy and care.
• Fairness First: Treat every customer with fairness and professionalism, making sure they have a positive experience.

This customer service advisor role is the ideal opportunity to develop your career within an award-winning Company, who has been recognised as a UK Top Employer again for 2024!

Interested? Send your most up-to-date CV to Alicia at i2i recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.