Operational Excellence Director

London, Leatherhead, Hybrid

Why work for us?

You will be part of our Senior Leadership Team, spearheading our transformation as we shape our service delivery, digital integrations and people skills to ensure that we are future ready.  Working collaboratively across the business, you will integrate yourself into an inspiring team who proactively seek efficiencies and successfully motivate their teams to embrace change as we continue to grow and develop.

We offer

• Competitive salary and package
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal.

The Role

This is an exciting time of growth and transformation for us, and we are hiring an Operational Excellence Director to lead the team in identifying opportunities for improvement in processes, technology and capability, bridging the gaps between strategy, sales, digital and operational activity.  Part of the Senior Leadership Team, you’ll develop strategic insights and drive improvements and efficiencies across operations and credit, ensuring we are equipped to manage current and future growth.

Reporting to the Chief Operating Officer, this multi-faceted role will encompass operational strategy, resource planning, data insights and technology integrations as well as lead on the operational excellence and transformation project to identify and implement process improvements and efficiency. At the heart of all you do you will ensure the customer and partner journey are at the forefront, resolving issues that impact service delivery.

The role will include;

• Identifying trends and developing strategic insights as well as implementing the transformation project
• Implementation of capacity plans, ensuring that we have the right people to support business growth and remain within budget
• Collaborate with digital and IT teams to ensure that improvements in systems and technology meet the operational needs now and, in the future
• Leading and motivating your team to identify inefficiencies and implement improved processes across teams, ensuring that you promote a continuous improvement culture
• Implement standard processes, frameworks and documentation in line with regulatory requirements, ensuring adherence within day to day operations
• Manage customer and partner data, collaborating with teams to diagnose key issues and understand solutions

Who we are looking for

You are experienced in setting out a clear vision, leading, motivating and inspiring your team and collaborating across the business to continuously enhance and improve processes, technology and human capabilities. You’ll have in-depth experience of customer journeys within a financial services setting and programme management skills that allow you to develop and execute clear plans, identifying and prioritising activities that will significantly advance the transformation plan.

You’ll build, nurture and maintain relationships with senior stakeholders and the wider business and are comfortable communicating at all levels, able to contribute ideas and narrate a story both verbally and via PowerPoint that will engage and motivate the teams around you.

To be successful as our Operations Excellence Director you

• Have deep commercial and financial knowledge and understand the implication on business operations
• Have the ability to see the big picture as well as focus on details
• Are curious, analytical and solutions focussed, able to understand data insight and identify gaps in information
• Are able to work collaboratively across multiple functions to remove silos and nurture a continuous improvement culture

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to (url removed)

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: (url removed)>

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.