Service Desk Team Lead
Posted 29/08/2024 by IMT Resourcing Solutions
Job Title: Service Desk Team Lead
Location: Bristol
Salary: £38,000 - £42,000 per annum
About the Role:
My client is looking for a dynamic Service Desk Team Lead to join our team in Bristol. In this pivotal role, you'll lead a team of dedicated IT support professionals, ensuring that they deliver exceptional service and support to our clients.
Key Responsibilities:
Recruiter: Callum Thompson
Location: Bristol
Salary: £38,000 - £42,000 per annum
About the Role:
My client is looking for a dynamic Service Desk Team Lead to join our team in Bristol. In this pivotal role, you'll lead a team of dedicated IT support professionals, ensuring that they deliver exceptional service and support to our clients.
Key Responsibilities:
- Lead and mentor a team of service desk analysts, fostering a positive and collaborative work environment.
- Manage day-to-day operations of the service desk, ensuring timely and efficient resolution of support requests.
- Monitor and report on key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs).
- Act as an escalation point for complex or high-priority incidents, providing guidance and solutions.
- Develop and implement processes to improve service desk efficiency and customer satisfaction.
- Collaborate with other IT teams to ensure seamless service delivery and continuous improvement.
- Proven experience in a similar IT support or service desk role, with at least 2 years in a leadership position.
- Strong understanding of ITIL principles and experience working within an ITIL framework.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Strong problem-solving skills and the ability to manage multiple tasks under pressure.
- Experience with service management tools and a good understanding of technical troubleshooting.
- A competitive salary of £38,000 - £42,000 per annum.
- Opportunities for professional development and career progression.
- A supportive and inclusive work environment.
- Excellent benefits package, including pension contributions, health insurance, and more.
Recruiter: Callum Thompson
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 962957
- Job ID:
- 222238733
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