Travel Consultant

Location: Chelmsford, Essex, CM2 0LS
Salary: £11.57 per hour + Commission!
Contract: Full-time, permanent – 37.5 hours per week

A bit about us!

We’ve always believed in a strict set of moral values: equality, honesty and openness, self-help and self-responsibility, democracy, solidarity and caring for others.

Our founders wrote these terms into our policies right from the start, back in the 19th Century! It’s what makes Chelmsford Star a ‘society’ rather than simply any other business.

Travel Consultant – The Role

To support the trading activities of Chelmsford Star’s travel business through enthusiastic and competent sales advice to customers demonstrating a wealth of knowledge and experience of the travel industry and destinations.

The role involves considerable interaction with customers and requires excellent interpersonal skills.

The role involves interacting with Society staff at all levels and representatives of suppliers.

The post-holder must be able to communicate confidently and clearly.

Key Responsibilities;

•  Excellent product knowledge and the ability to understand customers’ requirements to confidently and enthusiastically assist with the selection of a holiday.
•  Advise and guide customers regarding holiday locations demonstrating knowledge and experience of worldwide popular tourist destinations.
•  Have the ability, experience and confidence to assist customers with complex travel itineraries.
•  Maximise sales in branch.
•  Assist customers confidently with the purchase foreign currency.
•  Provide professional and excellent customer service.
•  Assist with maintaining branch standards.
•  Adherence to Society policies and procedures.

Travel Consultant – What we need from you

Skills & Experience;

Essential:

•  Knowledge & passion for worldwide popular tourist destinations.
•  Excellent communication skills and customer service.
•  Good accuracy and numerical skills.
•  Competent IT skill.
•  Experience as a Travel Consultant.

Desirable:

•  Knowledge of Tarsc CRM System.
•  Bureau De Change experience.  

If you feel you have the skills and experience to be successful within this role, click on apply today!

No agencies please.