Commercial General Manager

Heathrow, Middlesex

£80k-£100k D.O.E.

Our client are looking for an experienced candidate to join their operation, based in Heathrow. The General Commercial Manager will be responsible for, and will lead and oversee our clients operations across multiple departments, including Air, Sea, Road, Customs, Warehouse, and Logistics. The successful candidate will be responsible for driving business growth, enhancing customer service, and ensuring operational efficiency. This role requires a strategic thinker with strong leadership skills and a proven track record in managing budgets, compliance, procurement, and IT systems.

In addition to the responsibilities outlined in the job description, the employee may be required to take on additional duties as needed to meet business requirements.

Key Responsibilities:

Operational Management:

• Oversee day-to-day operations across Air, Sea, Road, Customs, Warehouse, and Logistics departments
• Develop and implement strategies to drive business growth, enhance operational efficiency, and improve customer service

Client and Supplier Relationships:

• Build and maintain strong relationships with key clients, ocean carriers, airlines, hauliers, and other key suppliers
• Ensure high levels of customer satisfaction and retention

Strategic Management:

• Lead budgetary planning and manage P&L for operational departments
• Develop and execute strategies to meet financial targets and operational goals

Compliance and Safety:

• Ensure compliance with Health & Safety standards and maintain accreditation status (AEO, ERTS, IATA, Regulated Agent).
• Implement and monitor compliance policies and procedures

Talent Management:

• Recruit and retain top talent for key managerial and operational roles
• Develop and mentor team members to support career growth and operational excellence Continuous Improvement

Procurement and Bidding:

• Manage procurement processes, bidding, and quoting to customers
• Negotiate with suppliers to secure favourable terms and conditions

Insurance Management:

• Oversee insurance claims and ensure timely resolution
• Manage relationships with insurance providers

IT and Data Security:

• Manage the IT team and ensure data security protocols are in place and adhered to
• Oversee the implementation of new technologies and systems to support business operations

Company Culture:

• Foster a positive and collaborative company culture
• Promote employee engagement and ensure a supportive work environment

Skills and Requirements:

Technical Skills:

• In-depth knowledge of Air, Sea, Road, Customs, Warehouse, and Logistics operations
• Proficiency in budget management and financial analysis
• Strong understanding of compliance standards and regulations (AEO, ERTS, IATA, Regulated Agent)
• Experience with procurement, bidding, and insurance management
• Competence in IT management and data security

Soft Skills:

• Exceptional leadership and team management abilities
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making capabilities
• Ability to build and maintain strong relationships with clients, suppliers, and team members
• Strategic thinker with a focus on business growth and customer satisfaction

Qualifications:

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. Master’s degree preferred. Or relevant qualifications
• Minimum of 7-10 years of experience in a senior management role within the logistics or transportation industry
• Proven track record of successfully managing operations, budgets, and teams
• Experience in implementing operational strategies and driving business growth
• Relevant certifications (e.g., PMP, CILT) are a plus

We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Good In/Goods out, Stock Control, Warehouse Manager, Production Planner, Freight Forwarder, Transport Planner, Transport Manager, Buyer, Purchasing Assistant, Material Controller, Operations Manager.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

#INDOLLIE24