Our client who is a provider of safe homes is recruiting for an experience ed administrator to join the team who act as a key point of contact for external contractors & internal stakeholders in relation to CCTV and Access Control Systems.

You will provide administration support to the team, deal with contractors and attend meetings to liaise with contractors re the contracts and liaising with regulatory bodies.

A driving license will be ideal for this role.

Duties Include…

• Manage external CCTV & Access Control system contractors, monitor performance, address queries, identify areas of improvement and provide feedback.
• Enable & support a smooth handover of asset ensuring all CCTV and Access Control systems passwords are securely held.
• Investigate spend to ensure compliance with procurement.
• Work with the relevant contractors to resolve internal and external customer queries relating to works orders, in a timely manner, always putting the customer first.
• To maintain the asset information of service contracts & ensure cyclical maintenance occurs.
• Attend meetings as required to provide additional information relating to the administration of contracts and/or functions, including liaising with regulatory bodies.
• To be responsible for raising works orders, raising purchase orders, and facilitating the
• approval of invoices. To play a pivotal role in ensuring timely payments of our external
• subcontractors.
• Pro-actively monitor ‘open’ works orders and chase contractors for invoices.
• Update the housing management system ensure programs are delivered and maintained
• in accordance with policies and procedures.
• Retaining detailed records of maintenance information, certificates, and works related
• documentation in an efficient manner.
• Undertake any other duties commensurate with the role

Knowledge, skills and experience required

• Excellent verbal and written communication skills and the ability to communicate with
• a wide range of individuals including residents, contractors, and colleagues at all levels.
• An innovative approach to challenges with strong negotiation and influencing skills and
• a commitment to customer care.
• A knowledge of regulatory and mandatory obligations with respect to housing maintenance.
• Full driving licence and/or the ability to travel in a timely and efficient manner to visit
• customers, sites, and attend meetings, frequently located in areas not covered by public transport.
• Confidence in using data entry and work scheduling systems or similar data software programmes.
• A good working knowledge of Microsoft Office packages including Outlook, Word, and Excel.
• Ability to work under pressure and prioritise workloads to deliver an efficient service.

Working hours

• 37 per week – Office Hours
• Monday to Friday