Telecoms Billing Manager

Location: Manchester

Department: Finance/Billing

Reports To: Head of Finance

Job Type: Full-Time/Perm

Job Summary:

We are seeking a highly skilled and experienced Telecoms Billing Manager specialising in the Zoey or similar telecoms billing platforms to join our dynamic team. The successful candidate will be responsible for managing all aspects of telecom billing operations, ensuring accuracy, efficiency, and compliance with industry standards. This role requires a deep understanding of billing platforms and the ability to optimize its use to support our business objectives.

Key Responsibilities:

• Billing Operations Management:

• Oversee the end-to-end telecom billing process using billing platforms
• Ensure timely and accurate generation of invoices for all telecom services.
• Monitor customer usage and alerting procedures.
• Manage CDR imports for all billing suppliers.

• Data Analysis and Reporting:

• Analyse billing data to identify trends, discrepancies, and opportunities for improvement & provide recommendations based on this.
• Analyse and report on the cost control/optimisation of the billing.
• Generate other regular and ad-hoc reports for management and stakeholders.

• Customer Support:

• Address and resolve customer billing inquiries and disputes in a timely manner.
• Collaborate with the customer service and sales teams to ensure a seamless billing experience for clients.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.

• Compliance and Audit:

• Ensure compliance with industry regulations and company policies.
• Prepare for and participate in internal and external audits.
• Implement and maintain billing controls to prevent errors and fraud.

• Team Leadership:

• Lead and mentor a team of billing specialists.
• Provide training and support to team members on the billing platform and billing processes.
• Foster a collaborative and high-performance team environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• Hybrid work model.