Receptionist

Location: Bristol

Hours of work: 40

Contract Type: Permanent

As a Receptionist, reporting to the Workplace Manager, you will be the first point of contact at the Front of House reception desk, ensuring that every visitor is greeted professionally and courteously.

Your role is crucial in creating a positive first impression for our client, reflecting the high standards we uphold.

Job Description

You will be responsible for managing the reception area with efficiency, understanding and enforcing the client's security procedures, and ensuring the quality of service provided meets and exceeds expectations.

While you will manage and prioritise your daily tasks independently, you will refer any complex issues or queries to your Line Manager, ensuring a smooth and professional operation at all times.

Key Responsibilities

• Provide a welcoming, helpful and professional first point of c to all callers and visitors
• Answer all incoming telephone calls and resolving queries ensuring accurate and comprehend relevant information is provided
• Ensure all callers feel valued and prioritised and where colleagues not available or point of reference not clear, take messages and provide a follow up
• Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives members of the public), providing a friendly, efficient, timely. professional, and welcoming environment

Professional and Personal Competencies/Qualifications

• Excellent communication skills, written and verbal
• Excellent customer relationship skills and the ability to deal positively with difficult situations
• Excellent written and interpersonal skills with the ability to articulate messages clearly
• Excellent planning, organising and problem solving
• Ability to deliver results under pressure
• Experience in Integrated Facility Management with emphasis in a receptionist role for a building or site with strict security protocols and large numbers of visitors