Pharmaceutical Account Manager

Salary up to £26,000

Hybrid working (3 days at the office)

Full time, Permanent

Hours- 9am – 5.30pm or 9.30am – 6pm (on a rotational basis)

We are proud be representing a Cardiff based, market-leading Pharmaceutical Company, and due to growth within the organisation, they are looking to add an Account Manager to become a crucial part of their dynamic team.

You will ideally have some knowledge of the pharmacracy industry, as you will be providing Pharmacy’s with customer support on products and services, and dealing with on-line orders.

this is an excellent opportunity for a motivated individual to thrive in a vibrant and supportive work environment.

Essential Qualifications

• Pharmacy Experience
• Excellent Customer Service Skills
• Meticulous Attention to Detail
• Exceptional Communication Skills
• Ability to Perform Under Pressure
• Multitasking Proficiency
• Flexibility and Creativity in Customer Interactions

Key Responsibilities

• Customer and Prospect Interaction: Handle all inbound contacts professionally and efficiently.
• Internal Coordination: Collaborate with internal departments to resolve customer issues and queries.
• CRM Management: Accurately record relevant information in the company’s CRM system.
• Customer Support: Address enquiries and complaints thoroughly, escalating complex issues as necessary.
• Regulatory Awareness: Stay informed about relevant regulatory requirements.
• Policy Adherence: Follow company policies and procedures specific to your role.
• Product Knowledge: Maintain awareness of the company’s products and services.
• Customer Guidance: Provide advice and support to customers regarding appropriate products and services.
• Adoption Support: Assist customers in adopting new products and services.
• Team Support: Help manage the process for new starters and leavers, and support remote team members.
• Marketing Assistance: Contribute to marketing campaigns as needed.

Benefits

• Private Medical Insurance
• Contributory Pension Scheme
• 25 Days Holiday + Statutory Days
• Company Bonus Scheme

Why Join My Client?

This role offers a unique blend of responsibilities, benefits, and a supportive work culture that fosters professional growth. If you are a dedicated professional with a passion for customer service and pharmaceutical excellence, we would love to hear from you!