Site Coordinator (Part time)

Location: Dorset

Hours of work: 25

Contract Type: Permanent

The Site Coordinator plays a crucial role in Integrated Facility Management within the site Facilities team, ensuring alignment with client values, leadership principles, and the collaborative values established between our client.

Job Description

In this part-time role, you will manage and support FM Service Delivery, maintaining operational and commercial compliance within the Client and ISS contractual agreement.

Your focus will be on embedding a 'zero-tolerance' attitude towards Health & Safety incidents, identifying and mitigating risks, and supporting cost control measures across sites.

You will also seek and implement agreed efficiencies across all FM work streams and foster strong working relationships with key clients.

As the primary interface for client and customer on-site, you will support our client and initiate change and drive a 'One Team' culture, ensuring the provision of an integrated service.

Join our client and contribute to maintaining their leading-edge status within the industry while enhancing our reputation with customers through exceptional service delivery and a collaborative approach.

Key Responsibilities

• Provide a primary contact for all matters relating to operational service delivery on a day-to-day basis
• Be first point of contact for all Customer requests and escalations
• Manage the day-to-day reactive orders which are raised within your portfolio
• Be able to coordinate and lead the onsite one team culture for all Service teams including external contractors
• Ensure all critical services supporting the client’s core business are maintained to an agreed standard
• Understand the contract terms and conditions and customer expectations at a detailed level and takes ownership for the outcomes
• Responsible for ensuring Service Level Agreements are met
• Ensure effective communication on all aspects between client, customer and performance partners
• Ensure the site Facilities Manager is fully informed of exceptional issues

Professional and Personal Competencies/Qualifications

• Must be educated to a good standard and be self-motivated
• Essential to possess qualities to lead, motivate and inspire your integrated delivery team
• Must be IT literate and possess excellent written and verbal communication skills
• Must be able to identify and resolve issues and challenges to meet/exceed the expectations of our customer and clients
• Level headed under pressure
• Provide sickness and holiday cover across the region
• Direct Reports: Supervisors/team leaders from all work streams