• Makes judgements on prioritisation of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and Contact Point manager where appropriate
• Responds to customer demand on the HR Function, supporting casework, recruitment, workforce reporting, systems support, learning and / or organisation development
• Acts as a first point of contact for the HR function, resolving process or policy application-based queries and basic data access request, and triaging other requests and connecting to the relevant individual within the HR Function as required
• To demonstrate flexibility whilst working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams
• Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with information and record management policies
• Maintains compliance with the Data Protection Act, GDPR and confidentiality of employee information and the Council's data
• Drives a culture of continuous improvement through the HR Function by identifying opportunities to make changes to ways of working to reduce support requests through Contact Point, and to maximise the effectiveness and efficiency of the HR Function's operations

Stakeholder Management

• To develop working relationships with key stakeholders and colleagues, and collaborate to help support with various ideas and solutions for the HR Function