We are excited to partner with an innovative organisation dedicated to fostering a culture of open dialogue and support in the workplace. Their mission is to ensure that every one of their client's employees feels valued and heard, driving positive change every day. By promoting transparency and trust, they create an environment that prioritises employees' well-being and operational effectiveness.

The are looking to recruit an Employee Support Coordinator to join their dedicated team in East Grinstead (on a hybrid basis). This role will be full time and a 6 month Fixed Term Contract.

The Benefits

This is a fantastic opportunity to join a company that truly cares about people and making a difference. Alongside a competitive salary of £42,000 per annum, you'll enjoy hybrid working options, 25 days of annual leave plus bank holidays, and a strong pension scheme. The organisation is committed to your professional growth, offering resources such as therapeutic coaching and an employee assistance program. With a supportive and inclusive culture, this is not just a job; it's a place to thrive and advance your career.

• Hybrid working - 2/3 days in office
• 25 days holiday + bank
• Pension
• Death in service
• Employee Assistance
• Therapeutic coaches
• On call bonus of £500

The Requirements

• Must be confident in interacting with the board and producing reports.
• Valid UK driving license with access to a car.
• Proven management and organisational skills at mid-management or higher levels.
• Experience interacting with mid-level and senior executives, directors, and non-executive directors.
• Skilled in handling and resolving complex, sensitive issues with confidentiality and integrity.
• Basic knowledge of Employment Law, Equality Act, and data protection.
• Familiarity with HR policies and staff management.
• Proficiency in Microsoft Office tools for reporting and presentations.

The Responsibilities

• Support & Liaison: Serve as an empathetic and non-judgmental point of contact for employees, addressing their concerns and facilitating resolutions through phone or in-person meetings.
• Issue Escalation: Promptly escalate safety and care issues as per agreed protocols, maintaining contact with involved parties to ensure satisfactory outcomes.
• Meeting Facilitation: Coordinate meetings between concerned employees and colleagues or senior staff as required, supporting the resolution of formal concerns.
• Communication & Presentation: Present the service to staff groups regularly and maintain visibility within the organization. Deliver communication support as needed.
• Record Keeping & Reporting: Maintain accurate records and contribute to service evaluations, ensuring timely and accurate completion of reports.
• Compliance & Confidentiality: Handle data and information in accordance with GDPR and organizational policies, maintaining confidentiality at all times.
• Training & Development: Stay informed on developments in employment law, NHS policies, and company practices. Participate in training and contribute to team meetings.

Job Title: Employee Support Coordinator

Salary: £42,000 per annum

Location: East Grinstead (Hybrid, 2/3 days in office)

Full Time

6 month Fixed Term Contract