Our client, a freight forwarder based in Woodford Green is now looking for a Import/Export Clerk to join their office.

Role Overview
The position involves a combination of commercial, sales, and operational responsibilities, with initial training provided. The successful candidate will start in the Operations departments, on the Export & Import Forward desk & Export/Recycling desk, gaining experience across different areas, including:

• Export/Recycling Desk: Initial focus with responsibilities such as understanding processes, handling client relationships, and learning operational software.
• Forwarding Desk: Experience in freight movement via Air, Road, and Sea, including understanding client profiles and supplier relationships.
• Commercial Desk: Focus on commercial activities like quotations, rate negotiations, and business development.

Key Responsibilities
1.    Operations:
o    Learn and manage processes using Multifreight software.
o    Understand and manage export/recycling and forwarding operations.
o    Maintain and develop client relationships.
o    Oversee job initiation, billing, and file closure.
o    Import & Export Customs clearance.
o    Import & Export Documentation

2.    Commercial Activities:
o    Act as a liaison between different operational desks.
o    Assist in sourcing rates, quotations and negotiations.
o    Help secure new business and maintain current client relationships.

Required Experience, Knowledge, & Skills
•    Freight Forwarding: Experience across all modes (Air, Road, Sea).
•    Customs Clearance: Knowledge of export/import procedures and documentation.
•    INCOTERMS: Understanding of international commercial terms.
•    Communication & Organization: Strong skills in team collaboration, confidence, and proactivity.
•    IT Skills: Proficient in Excel, with knowledge of Cargowise software being beneficial.
•    Pressure Management: Ability to prioritize workload and meet deadlines.

Career Prospects
This role offers excellent career growth opportunities for candidates who can effectively manage client relationships and excel in a commercial environment. The company emphasizes the importance of both operational and commercial skills, highlighting the opportunity to contribute to business development and client satisfaction.