An award-winning commercial vehicle maintenance company are looking for an Estimates Controller to join their busy office based in Wednesbury. This is an exciting and fast paced role; the successful candidate will be a confident communicator and able to prioritise a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers.

Duties include:

• Identifying and sourcing obscure parts/equipment that the company hasn’t encountered before (Google/Search Engines/direct with suppliers etc)

• Collecting and evaluating data to estimate parts, equipment, and labour to complete a follow up repair

• Sending quotes to customers, answering queries and handling authorisations.

• Work closely with suppliers.

• Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements,

• Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner.

• Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated.

• Check engineer job sheets to verify all parts required.

• Make clear notes to job sheets for parts colleagues to order and ship the correct parts.

• Work closely with Engineers – come up with a methodical approach to problem solving.

• Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager.

Person specification:

• Excellent communication abilities

• Great customer service skills

• Proficiency in Microsoft Office suite

• Good numeracy skills

• Strong organisational skills & attention to detail

• Previous experience in an Estimator Role in the commercial vehicle or Automotive Industry (desirable)