Credit Controller

Overview:
Reporting to the FinancFIN Manager, the post holder will be required to maximise cash collections and deliver reduced debtor days; ensuring income is maximised and bad debtors are minimised by implementing and managing credit controller procedures.

Responsible for controlling the aged debtor report, phoning and contacting customers to collect overdue monies, create and control daily KPI's and maintaining the sales ledger. In addition, you will help with some accounts work including balance sheet account reconciliation, supporting the business in monitoring costs against budget and assist in project work and ad-hoc requests. You will have a close eye for detail as accuracy is critical. It is also vital that you have previous experience in Credit Control. Knowledge of Microsoft and Accounting applications is important, and any use of external Credit Databases would be beneficial.


Responsibilities:
? Monitor customer orders and any outstanding amounts owed against bad debtors list
? Actively pursue outstanding invoices for payment
? Monitor the flow of invoices/credit notes/and statements to expedite payment
? Liaise with other departments to rectify customer complaints that are preventing payment of invoices
? Escalate bad debts to Senior Management when appropriate
? Take up trade and bank references, recording Credit Checks on new and existing Customers
? Report on bad debtors as required
? Processing Direct Debit collections, Credit Card Payments and Cashiering/Banking/posting incoming bacs payments, DD claims
? Resolving solutions for customers who are experiencing financial difficulties
? Minimise exposure to bad debt risk
? Set up new customers on the internal accounting software, post credit checks
? Producing daily, weekly and monthly reports for all levels of the business including bad debts position, current overdues and risk monitoring
? Meeting with the sales teams to discuss debts and devise a plan
? Maintaining good customer relationships
? Following the court process for bad debts, from initial filing through to preparing documents for the hearing/ liaising with our collection agent on cases
? General office administration

Skills and Experience:
? Experience as a Collections Adviser / Credit Controller or similar
? Strong communication skills and a passion for great customer service
? Excellent IT skills, specifically Microsoft Excel, Accounting software
? Excellent communication and numerical skills, someone who enjoys working on the phone; has the ability to work alone and to take initiative when making independent decisions
? The ability to work in a methodical and organised structure
? Extremely reliable, Self-motivated, highly organised with a 'can do' attitude
? A problem solver & solution oriented
? Adaptable and resilient, can react quickly in a fast-paced environment

Hours of work/Remuneration:
? Monday to Friday 9am to 5pm
? Competitive salary
? Annual pay review
? 28 days holiday – increasing with length of service
? Birthday day off
? Pension scheme
? Employee Assistance Programme Member
? Free case of GBC product monthly