Customer Service Administrator

Hybrid Flexibility

North Kent

Full time

Are you a professional Customer Service candidate with B2B experience?

If so, then continue reading, this could be the ideal role for you!

Our client is looking for a driven and reliable customer service candidate with strong communication skills and experience working within a B2B role. This is a fantastic opportunity to join a reputable business who value their employees!

Details of this Customer Service Administrator position include:

• Act as the first point of contact for all customers via email and telephone.
• Liaising with customers, learning more about their businesses and requirements.
• Processing customer orders and returns in a timely manner.
• Support internal teams by providing quotes and appropriate documentation.
• Update the internal CRM system with accurate information of customers’ records.
• Managing fleet contracts, including processing orders and instructions as appropriate.
• Supporting the sales team with building and maintaining strong customer relationships and identifying opportunities to cross sell.
• Managing fleet fittings as and when required.
• Any other ad hoc duties as and when required.

To bag yourself an interview for this role you will have/be:

• Previous B2B customer service experience.
• Computer literate with knowledge all MS packages.  
• Able to make independent decisions and prioritise own workload.
• Able to adhere to deadlines and timeframes.
• Excellent communication skills.
• Able to build and maintain stable relationships.
• Strong organisation skills.
• Flexible and methodical.

This is a great opportunity work within a company who are willing to contribute to development of their employees and full training will be provided.

My client also offers a generous benefits package including a generous discretionary bonus, pension scheme, death in service and 25 days AL + BH (Increasing by 1 day every 2 years).

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Hannah Sladden, Recruitment Consultant at Pearson Whiffin Recruitment.

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