Key Responsibilities:

• Claims Handling & Investigation:

  • Manage claims related to Employers Liability, Public Liability, Products Liability, Contractors All Risks, Professional Indemnity, and First Party insurance.
  • Handle claims of greater complexity or value, ensuring policy coverage, indemnity principles, and pre-action protocols are adhered to.
  • Register claims with the Compensation Recovery Unit and manage recoverable benefits/NHS charges.
  • Arrange appointments for necessary enquiries and conduct witness interviews to gather statements.
  • Collect evidence and documentation for disclosure and assess liability.
  • Prepare investigation reports using company/client templates, detailing findings and recommendations on legal and policy liability.

• Communication & Correspondence:

  • Prepare letters, emails, and communications with all parties involved, including claimants, solicitors, policyholders, brokers, experts, and insurers.
  • Liaise with insurers, solicitors, barristers, medical professionals, and experts as necessary.

• Claims Resolution:

  • Negotiate settlements or defend claims, aiming for the most favorable outcomes.
  • Assist in preparing cases for trial if necessary.
  • Follow quality assurance (QA) processes and ensure compliance with financial authority levels, anti-money laundering legislation, and GDPR regulations.

• Client Facing & Business Development:

  • Handle client relationships, assisting in business development and retention.
  • Participate in risk control tools and Claims Defensibility Surveys to help new client business.
  • Investigate higher-value or complex claims and assist colleagues with new business opportunities.
  • Handle building guarantee claims when required.

• Compliance & Professional Conduct:

  • Adhere to company and FCA regulations for handling payments and client funds.
  • Act professionally and within set protocols, maintaining high standards of conduct.

Key Skills & Requirements:

• Valid driving license (for field-based adjusters).
• Excellent interpersonal and communication skills (verbal and written).
• Willingness to learn and apply new knowledge.
• Ability to work both independently and as part of a team.
• Strong time management, able to meet challenging deadlines.
• Ability to mentor and impart knowledge to other team members.
• Remain calm and professional in testing circumstances.

This role involves working closely with insurers, clients, and legal professionals while managing complex claims with a focus on legal and policy compliance.