Service Manager

Location: London

Hours of work: 37.5

Contract Type: Permanent

As Service Manager for our client, you will oversee the efficient delivery of catering and cleaning services, ensuring that all targets and performance aspects are met or exceeded.

Job Description

Managing one ward, the Service Manager role will include ensuring that daily operations run smoothly, schedules are adhered to, and that the team is effectively supported.

You will provide guidance to staff, ensuring they can perform their roles efficiently, while maintaining accurate records, handling sickness procedures, quality monitoring, training, and performance evaluations.

Ideally, candidates will have a background in cleaning, though catering experience is also valuable. If you’re experienced in these fields and looking to make an impact, apply now to join our client's team and help maintain their high standards of service excellence!

Key Responsibilities

• Provide direction, guidance and support to all staff and to ensure they are able to carry out their role effectively
• Complete all relevant documentation and maintain accurate records for company systems including, sickness procedures, quality monitoring, training and staff performance monitoring
• Assist in the collation and completion of all Company reports and documentation in relation to the Services provided within the agreed timescales
• Control and monitor sickness levels on site and ensure that HR processes are followed in managing sickness and absenteeism
• Create, maintain and enhance effective working relationships with all major stakeholders in line with best practice, in order to ensure satisfaction with our service
• Plan, allocate and evaluate work carried out by individuals under the positions control in conjunction with managing annual leave requests and service demand while meeting the required target hours
• Manage and evaluate objectives and targets for the service as outlined in the business plan
• Participate in the preparation of plans, budgets and forecast
• Ensure that quality monitoring, activity reporting and performance monitoring is fully and properly implemented and maintained as per Company policy and procedure
• Support Company Payroll Dept by ensuring new agreed onsite procedures are adhered to, to ensure smooth operations surrounding Payroll

Professional and Personal Competencies/Qualifications

• Working knowledge and understanding of Level 3 Health & Safety
• Working knowledge and understanding of Support Services in Healthcare (or comparable equivalent) at NVQ Level 2
• Customer Care Training
• Previous experience in managing or supervising within a service contract
• Previous experience in cleaning/catering
• Previous experience in financial accounting
• Good level of organisational skills
• Proven ability to manage, lead, and motivate a team of people