Technical Support Officer

Camden

£23/hr

Start date; ASAP

Contract 3 - 6 months

JOB PURPOSE

To provide effective and efficient administrative support to the professional and technical officers within Building Control. The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.

Main Duties and Responsibilities

1. To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing the day to day interaction with Contact Camden.

2. To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act.

3. To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring adherence to council policy and guidance for written formats and information sharing. To disseminate information as required.

4. To undertake financial transactions using corporate systems like E-buy to order products and receipt goods. Cash handling, recording incoming payments to insure high standards of accuracy consistency and timeliness. Issuing invoices and assisting in recovering fees from outstanding debts ensuring all tasks are undertaken within Camden's financial regulations, VAT and audit compliance.

Essential:

Ability to work on own initiative and with minimum supervision.

Ability to demonstrate, as well as support and motivate staff in, the achievement of performance targets, quality standards and customer care.

Ability to make correct judgments, without reference to technical staff on non-technical aspects of building control.

Ability to focus on customers and/or communicate clearly and concisely with colleagues, interest groups and the public.

Ability to draft routine correspondence and reports.

Ability to type/word process at minimum 40wpm.

Ability to prioritise and take responsibility for workloads in order that key service targets and deadlines are met.