Job Title:  Customer Liaison Agent

Our client is an Airfreight haulage company based at Heathrow who have been operating successfully for the last 3 decades, they currently have a new position for a Customer Liaison Agent who needs to have excellent communication skills and who can assist with client and customer queries.

Role Summary:  Working as part of a team as a key interface between our client and its customers. Monitoring jobs daily; liaising with relevant departments internally and inter depots; answering queries and provide information to customers within a specific timeframe.

Role:                                   Customer Liaison Agent

Location:                          Heathrow

Salary Range:                  £24,000-£28,000 dependant on experience

Working Days:                 Monday - Friday

Working Times:              09:00-18:00 / 1-hour unpaid break / Contractual 40 hours per week

Duties and Responsibilities

This is a list of the main duties of the role and should not be considered an exhaustive list of duties.

• Supporting customers by phone and email.  Handling queries quickly and efficiently and maintaining a high standard of communication.
• Ensuring correct team standards of customer communication are reached.
• Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
• Ensuring hard copy PODs are returned to customers within the required timeframes.
• Good verbal and written dialogue with internal and external contacts / users at all times.
• Sending excel reports as and when required to customers.
• Working collaboratively with the team to identify challenges and find solutions.

Experience & Qualifications

• At least 2 years work experience in a customer service role.
• Previous data entry experience.
• Good IT skills, with previous experience of using Microsoft Word & Excel.
• Ability to work to deadlines in a time sensitive environment.
• Good communication skills
• Strong administration skills
• Ability to understand and solve customer queries in a calm and professional manner.

Core Attributes 

• Energetic and professional: To be motivated in work and have a positive attitude.  Display enthusiasm in the work carried out.
• High level of personal and team organisation. Strong attention to detail.
• Respond positively to the needs of our clients, management and other colleagues.
• Promote and foster a strong, ethical, friendly and efficient team culture and working environment.
•  “Hands on” and proactive problem solver.
• Demonstrable ability to work well within a team or autonomously.
• Ability to convey a professional and personable image in all communications with all staff.
• Constantly maintain an upmost level of confidentiality and discretion with all information pertaining to Our client.

If this role could interest you or anyone you know please apply below or contact Chris Fenwick at HP4 Recruitment Ltd.