Customer Support Coordinator
Posted 03/10/2024 by Brellis Recruitment
Customer Support Coordinator
Salary £30k, beautiful offices, yearly bonus, great working and team environment. Hours of work will be either 0830 to 1700 or/ 0900 to 1730 Monday to Friday.
We are recruiting an experienced Customer Support Coordinator for a well-established SME based in Leamington Town Centre. The business has been operating for over 25 years and are a leading supplier of high-quality products to a wide variety of industries.
Customer Support Coordinator duties:
- Customer Service-Internal contact responsible for all customer queries and orders by phone and email
- Provide full support for the Sales Director including when they are on the road - pricing, previous order information etc.
- Manage the artwork process internally & externally with customers and suppliers.
- Management, retrieval and posting of artwork plates from the warehouse
- Logistics booking and liaison with warehouse
- Processing of Purchase and Sales invoices.
- Manage the production samples and prepare/send samples as required.
- Generate purchase orders using SAP.
- Send out sales order acknowledgments daily.
- Liaise with suppliers to track orders and ensure they are delivered on time.
- Assist with customer complaints admin.
- Liaise with suppliers for current pricing and product specification data sheets.
- Spec new products for pricing
- Business development supporting activities including data analysis, calling lapsed clients and calling new customers
Customer Support Coordinator requirements:
- Experience with aERP system for placing, tracking and invoicing orders. SAP being ideal but other systems if not.
- Able to work in the office fulltime.
- Previous Order Processing, Account Management, Internal Sales or a B2B Customer Service environment that involves supplying a product to the customer from order placement through to Order Delivery and Invoicing with everything in-between
- (Desirable) Account Management experience including building relationships with existing customers and handling the entire account management process.
Keywords Internal Sales Support, Account Management, Sales Order Processing
INDH
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 33639
- Job ID:
- 222427056
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