It Support Engineer
Posted a week ago by TalentHawk
IT Support Specialist - Permanent - Crawley - Hybrid - £40-45k per annum
Our client is seeking an IT Support Specialist to join their End User Services team. This permanent role is ideal for someone who enjoys providing a blend of technical and client-facing support. You’ll be responsible for managing client support for Windows PCs and iPhones, handling device lifecycle management, and providing first and second-line technical support.
A key focus on PC imaging, iPhone setup, and managing client hardware is critical to this role. You will work in a collaborative team environment and liaise closely with suppliers and clients, ensuring high customer satisfaction. Full training on tools and processes will be provided.
This role is based in Crawley, with a hybrid work model (varies week to week depending on tasks) During busy periods, you will be required to be in the office more frequently.
Key Responsibilities:
- Provide excellent client support to internal users across European offices.
- Manage and support PC builds, imaging, and device lifecycle (Windows 10/11) to ensure machines are updated every 6 months.
- Support iPhone management – procurement, setup, SIM card installation, and refresh cycles (every 3 years).
- Troubleshoot technical issues (PC and iPhone), including first and second-line support (e.g., email syncing, password resets, app issues).
- Deploy software upgrades and Windows OS upgrades using MECM and Ivanti LANDesk.
- Data backup management using Redstor PRO.
- Maintain Windows Defender and other anti-malware protection systems.
- Manage device security, ensuring compliance with security policies (Windows Defender 365).
- Collaborate with team members to maintain accurate records of support activities.
Skills & Qualifications:
- Full UK driving license (office is not near public transport)
- Experience in a client support role (5+ years desirable).
- Strong knowledge of Windows OS and Microsoft 365 applications.
- Experience with iPhone setup and management.
- Familiarity with PC imaging and lifecycle management.
- Excellent communication skills (written and verbal), with a customer-focused attitude.
- Knowledge of Ivanti LANDesk, MECM, Windows Defender, Redstor, and Malwarebytes is advantageous.
- Basic networking skills (cable patching, switches, routers).
- A proactive, organized, and methodical approach to problem-solving.
- Understanding of IT and information security policies.
- Strong teamwork and interpersonal skills.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- THCR2435
- Job ID:
- 222443813
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