Are you confident on the phone? Would you like to work for a company that is expanding?

We are currently seeking individuals to join an existing team of out-bound call handlers at our clients Contact Centre located in Dartford. The purpose of this role is to personally deliver an excellent level of service on every call.

Engaging with the customer is crucial to the success of this role therefore applicants should be able to communicate effectively; have the ability to listen, to empathise with the customer, and project a positive, friendly, helpful and cheerful manner. 

Key areas of responsibility: 

• Booking out deliveries with customers over the telephone.
• Ensuring that all callers are delighted by the service provided and that the customer experiences a level of service that projects a positive image of the business overall. 
• Managing complaints with a positive and helpful approach, displaying empathy and a genuine desire to ensure that the complaint is resolved to the customer’s satisfaction and that the customer perception of the service provided is increased. 
• Acting as an ambassador for the business and brand, reflecting their ethos and values in every interaction.  

Skills/experience required:  

• Telephone handling and PC literate. 
• Positive attitude with ability to empathise in all situations. 
• Systematic and persistent approach to work. 
• Excellent grammatical and numerical skills, working to a high standard of accuracy.  
• Puts the customer first and takes personal responsibility to resolve customer problems, seeking advice where appropriate. 
• Experience working in a call centre environment ideal but not essential. 

Does the above sound like you? Click apply and one of the team will give you a call or why not call us on (phone number removed)

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