Motor Complaint Handler
Posted a week ago by Candidate Source
You’ll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for.
What you’ll be doing as a Motor Complaint Handler:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
- Checking if the client is liable for the issues and deciding on a support plan for the customer.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customer.
- Managing expectations of all internal and external customers.
- Previous experience within financial services complaints.
- Previous final response letter writing experience.
- Proactive and confident handling multiple workstreams.
- Strong attention to detail.
- Knowledge of Financial Ombudsman Service complaints would be advantageous.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5pm.
Location: Bracknell. Hybrid working of 3 days a week in office is available after training.
Parking: Yes
Contract: 6 months initially with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks.
If you’re excited to join a rewarding company as a Motor Complaint Handler and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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- Type:
- Contract
- Start Date:
- asap
- Contract Length:
- 6-month contract
- Contact Name:
- Login or register to view
- Job Reference:
- 0910LC1309
- Job ID:
- 222459008
- Applications:
- Less than 10
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