Programmes and Events Coordinator

Location: Hybrid role – homebased with nominal office work in York of London
Salary: £25,427 per annum + Benefits
Contract: Full time, Fixed Term
Hours: 35 hours per week Monday – Friday 9am-5pm

Advertising End Date: We reserve the right to withdraw this vacancy when we feel we have enough suitable candidates – apply today, don’t delay!

Programmes and Events Coordinator - Benefits:

• A generous pension plan with USS
• Enhanced family leave benefits
• 31 days’ annual leave, plus bank holidays
• Flexible working hours
• Remote/Hybrid working model … to name a few.

Programmes and Events Coordinator - The Role:

Advance HE has two fixed term Coordinator positions - one is until the end of March 2025 and the other is to the end of July 2025.

As our Programme and Events Coordinator, you will be providing high quality, customer focused support on a range of Advance HE programmes, events, conferences and consultancy programmes. One day you might be providing support for setting up a 100-delegate conference and the next day preparing a residential week for an eight-day programme.

You would be responsible for planning, scheduling and completing event management tasks required for service delivery, to agreed standards and timeline; this may include sourcing venues and accommodation, planning and booking travel (including international travel), ensuring resources for delivery, and delegate management – bookings, joining instructions etc. and post-event evaluation surveys.

You will be the first line of contact for general enquires and customer contact, providing proactive, customer focused and prompt responses to customer enquiries, delegate bookings and information requests.

Programmes and Events Coordinator - Knowledge, skills and experience

We are looking for:

• Experience of delivering excellence in customer service, including handling customer queries and complaints (both face-to-face and over the phone/email/live chat).
• Experience of delivering excellent administrative support and coordination.
• Experience of contributing as an effective team member.
• Experience of working with a range of databases or CRM systems including all aspects of data gathering and migration, input and monitoring.
• Experience of advancing inclusion in your area of work.
• Experience of event management across a range of event types and styles, event administration and support.
• The ability to work independently, undertaking a high level of personal responsibility and initiative as required within the role.
• The ability to manage demanding workloads including working to conflicting deadlines whilst maintaining attention to detail.

About Advance HE:

Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society.

Our strategic goals to enhance confidence and trust in higher education, address systemic inequalities and advance education to meet the evolving needs of students and society, supports the work of our members and the sector.

We are experts in higher education with a particular focus on enhancing teaching and learning, effective governance, leadership development and tackling inequalities through our equality, diversity and inclusion (EDI) work.

We deliver our support through professional development programmes and events, Fellowships, awards, student surveys, providing strategic change and consultancy services and through membership (including accreditation of teaching and learning, equality charters, research, knowledge and resources).

Using our expertise and sharing best practice, we work with our network of global associates and partners, and with people, providers and systems around the world to understand contexts and challenges and deliver solutions.

It is our people and the people we help that really make us who we are.

To apply:

If you have the skills and experience required for this role, please click on Apply today to be taken to our site to complete your application.

Advance HE is committed to providing equal opportunities for everyone regardless of their background.

No agencies please.