Compliance and Business Coordinator

Contract: Professional & Technology Services

Location: London

Hours of work: 40

Contract Type: Permanent

The Compliance Coordinator will be directly responsible for the daily management of subcontracted compliance tasks, ensuring that all activities are aligned with contract KPIs and SLAs.

Job Description

You will oversee the administration and monitoring of the Facilities Management System, managing issues as they arise, and escalating them when necessary.

In addition, you will work closely with the Business Support Manager and Head of Technical to drive continuous improvement across service lines by analysing data outputs from the FM system, ensuring the highest standards are maintained.

A key part of your role will involve expert communication with both customers and colleagues at all levels, providing meaningful reports and actionable feedback based on information from the FM system.

Your ability to foster strong relationships and communicate complex information clearly will be essential in ensuring the smooth delivery of compliance tasks.

You will also need to demonstrate excellent customer service skills and a commitment to your personal and professional development, always seeking opportunities to improve and expand your knowledge.

This role offers a fantastic opportunity for someone looking to develop a career in compliance and facilities management within a forward-thinking organisation.

You will play a vital part in ensuring that ISS remains compliant with its contractual obligations, while also contributing to continuous improvement and operational excellence.

If you thrive in a fast-paced, collaborative environment and are passionate about delivering outstanding service, this could be the perfect next step in your career.

Key Responsibilities

• Provide a link between the Operations and Helpdesk team, being the main point of contact for all (subcontractor) task related issues
• Alignment of subcontractors for delivery of PPM activities including collation of reports and corrective actions
• Ensure PPM tasks are scheduled and completed on time and all subcontractor administrative actions are completed in a timely manner
• Contribute to improving customer support by actively responding to queries and handling complaints and compliments
• Chase and close tasks, ensuring we remain within SLA
• Work proactively to ensure escalated issues are managed professionally and in a timely manner
• Maintain a continued focus on process improvement, establishing best practise and sharing information with the wider team to ensure consistency
• Follow up with customers to identify areas of improvement
• Provide customer feedback to the appropriate internal teams

Professional and Personal Competencies/Qualifications

• GCSEs or equivalent
• Previous experience in a general administration role an advantage
• Experience working within the FM industry desirable
• Strong knowledge of Tririga or similar CAFM systems
• Excellent customer service skills
• Strong work ethic
• Positive and professional attitude
• Proven background in a technical/administrative support role
• Previous experience within FM operations