Building Claims Handler – Subsidence

Bolton Office or Working From Home

Permanent

£25,000 – £28,000 Dependent on Experience

The Client

My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

The Role

Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join our subsidence team.

The role is Home Based (i deally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home).

*Attendance to visit an office is compulsory for team meetings and training aspects.

The Responsibilities

· Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include:

· Communicating with customers, contractors and insurer clients over the telephone, email and in writing

· Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage

· Updating and creating building repair scopes using our in-house schedule of rates

· Assessing contractor estimates

· Negotiating cash settlements for repairs with policyholders

· Managing panel contractors, controlling repair schedules and costs

· Settling claims under delegated authority

The Requirements

· Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor

· Demonstrate great communication and organisation skills

· Ability to demonstrate a high standard of customer service

· Computer literate, with excellent verbal and written communication skills

· Ability to thrive in a fast-paced target driven environment

· Positive attitude and be a flexible, self-motivated team player

· Attention to detail and ability to assess and resolve problems and find solutions

· Flexibility and adaptability

· The ability to organise own workload

· The ability to work in a fast paced and changing environment

This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)!

What's on Offer

• Pension – contribution matched up to 5%

• Life Assurance (2 x basic salary)

• Eye Test Vouchers

• Access to Employee Assistance Programme

• Access to training and professional qualifications