As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.

We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Key elements of the role will include:

• Processing of inbound post and uploading to our cast management system, including returned mail
• Franking and sending outbound post
• Applying cheque payments to our case management system and posting them to our bank
• Maintain case management system with a range of types of updates, including actions requested by our clients
• Printing legal documentation for our legal team
• Sending out invoices to our clients
• Reviewing closed accounts where correspondence is received to decide on whether action is required or not
• Reviewed accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams
• Reviewing accounts flagged as conflict of interests
• Locating accounts where unverified correspondence is received and uploading to the case
• Bespoke process for a large client to create a new account on their case management system once we have entered judgment against the customer
• Admin support for the remainder of the Client Services team, plus our legal team and collection team as required
• Handling deliveries, visitors to the office, and distribution of stationary

The Person

Able to prioritise tasks, work on own initiative and complete work to a satisfactory standard. Will be well organized, able to demonstrate a professional and diplomatic approach and understand the importance of confidentiality.

Skills Needed:

• Good attention to detail.
• Problem solving and identifying solutions to issues.
• Excellent written and spoken English.
• Approachable team player with good communication skills.
• Flexible
• Working knowledge of Microsoft Office programmes

This a full-time office-based permanent role working 37.5 hours a week, Monday to Friday, based in our Sheffield offices (S3 postcode area)

Salary; £22,308

Job Types: Full-time, Permanent

Pay: £22,200.00-£22,300.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (required)