Job Title: Client Coordinator/Sales Support/Sales Administrator 

Location: Dartford, Kent

Hours: 37.5hrs per week (Monday to Friday)

We are pleased to be working with a well-established luxury bathroom supplier. Our client has over 85 years’ experience in designing and sourcing the world most innovative, aesthetically pleasing and long-lasting luxury bathroom products.

World renowned product designers frequently collaborate with this well-respected business. This is a fantastic opportunity to develop a career into design working alongside some of the best in the business.

Purpose of the role

• To create quotes for BDM’s and then manage the ordering and delivering of projects with customers  

Principle responsibilities

• Contact suppliers for price, delivery, lead time and technical information.
• Create quotes on excel and in Bistrack  from BDM leads
• Populate quotes with digital images of products
• Update quotes in line with customer and BDM amendments
• Participate in business meetings to support the BDM
• Create Operation and Maintenance (O&M) manuals
• Create quotes on Bistrack and convert to sales.
• Place purchase orders (P/O's) with suppliers, file order confirmations, manage the delivery of the P/O's and answer queries on price.
• Maintain record of customer and supplier communications on Bistrack sales order and P/O notepads.
• Organise deliveries to customers in line with customer call offs.
• Organise and invoice direct deliveries to customers and book in direct delivery P/O's.
• Organise exports and raise appropriate commercial documentation.
• Manage customer credit and cash accounts in line with company policy, communicating with customers and Sales Ledger.
• Report customer service queries in line with company procedure.
• Request collections in line with company procedure.
• Communicate with customers to promote repeat business.
• Responsible for achieving targets for value of deliveries and proportion of direct deliveries.
• Responsible for achieving targets for value of inventory held in the warehouse, including deleting unwanted lines and reducing dead special creation.
• Maintain up to date knowledge of company operating systems, for example Bistrack.
• Develop product knowledge.
• Collaborate with different departments to find solutions.
• Develop relationships with suppliers.
• Comply with the company Health and Safety policy.
• Follow reasonable management requests. 

Skills Required

• Knowledge of Excel
• Clear communicator on phone and email
• Understand detailed customer requests
• Accurately input data
• Customer service