Are you passionate about driving customer loyalty and revenue growth? Are you a CRM Manager with a background working with D2C ecommerce businesses, you will work local to the Cambridge train station in a newly build co working space, this company offer a great salary of up to £48,000 and further additional benefits such as, 2 weeks working from anywhere and an on-site gym. You will support the business through a period of growth and a recent acquisition, leading efforts in transforming customers into brand advocates, focusing on delivering exceptional experiences for their subscription customers while enhancing direct-to-consumer excellence.

Key Responsibilities:

• Define and lead customer loyalty strategies.
• Champion retention initiatives across teams.
• Develop and manage the CRM strategy and budget.
• Lead data-driven insights to personalise communication.
• Collaborate to enhance the customer experience.

Skills & Qualifications:

• 5+ years in CRM and email marketing.
• Expert understanding and hands-on experience of managing CRM platforms, marketing automation and multi-audience communications essential.
• Experience of database management, database mining, list segmentation and contact targeting.
• Strong analytical skills and project management abilities.
• Passionate about customer-centric communications.

If you’re a creative thinker with a proven track record in retention and loyalty, we’d love to hear from you! Apply now to join their dynamic team.