Contract: Permanent
Salary: Competitive
Hours: Full time
Location: Chander’s Ford, Southampton

Would you like to join a fast-growing SME as a Customer Case Advisor?

About Microlink PC (UK) Ltd:

Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlink’s vision is to create an inclusive society that embraces diversity and releases potential to advance humanity.

In addition to free car parking, career progression and discretionary annual bonus, candidates should apply for a role in Microlink if they are serious about showing the world what they can do and that there are no limits to their potential. Working in the supportive and encouraging culture of Microlink grows anyone’s confidence and creates job satisfaction.

Overview

Do you want to be part of a winning team and use your exceptional customer service skills? This role would suit candidates who have experience in the following areas:

Customer Service/Customer Support/Meeting SLAs/ Word/ Excel/ Email/ Telephony/ Complaints/ Administration.

We know that Customer Service is not always plain sailing, but we’ve got a great team here ready to support and train you. You will be working within our corporate team, and you will be involved in end-to-end management of a customer’s journey through consultation, data entry and implementation. Full training will be given on the company’s database.

What will set you apart in this role is the ability to understand the desired outcome for our customers.

Essential Skills

• Good communication
• Good computer skills/Microsoft office
• Experience in customer service
• Diplomacy and tact
• Enthusiastic and effective team member.

If this sound like you, I’d love to hear from you.

• A starting salary of £22,000 per annum.
• A flexible working environment.
• Support and training.

What our staff say about working at Microlink:

“I enjoy the work I do at Microlink. There is a challenge involved in the work, but also a reward in knowing that the support you have provided could benefit someone for the better. The team at Microlink are all welcoming and supportive in everything you wish to do. There are always opportunities to grow and better yourself.”

Before you go:

We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong. All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

You may have experience in the following: Customer Service Advisor, Client Services Administrator, Complaints Handler, Customer Support Representative, Service Desk Administrator, Customer Relationship Coordinator, Call Centre Advisor, Administrative Coordinator, Customer Care Advisor, etc.

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