Lead Service Designer
Posted 2 hours ago by Mastek UK Ltd
Key responsibilities:
User-centred design leadership and strategy
- Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts
- Recommend and execute appropriate UCD activities based on project needs
- Create and maintain phase-appropriate UCD deliverables
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
- Respond to challenges, guiding and supporting the team to resolution
- Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
- Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert in your profession and in UCD
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
- Be commercially aware, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
- Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation
- Act as a troubleshooter, managing ambiguity and navigating organizational complexities
Business development
- Identify and pursue new opportunities with existing and new clients
- Shaping and articulating persuasive business proposals
- Lead on applying UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
- Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
- Line manage junior team members and lead community development activities
- Lead on the development of the community, applying Design Operations principles
Requirements:
Experience:
- At least 7 years of relevant service design or UCD experience, including experience within agile teams and complex programmes
- Demonstrated application of service design methods and tools
- Experience in consultancy
- Coaching, mentoring, or management experience of UCD/design teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
- Experience of operational delivery is a bonus
Skills:
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as business change management, product design, content and communication design, or training design are a plus
Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- service designer, GDS, UCD
- Job ID:
- 222496452
- Applications:
- Be first to apply
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.