Job Title                           Contract Support / Helpdesk

Based                                Regents Park Road, Southampton

Purpose Of The Job

Provide an operationally sound service to both internal and external clients.

Main Duties And Responsibilities

• Day to day operation of a QFM and Financial system
• Day to day liaison and updates with key customer
• Day to day liaison and updates with management team
• Day to day liaison and organisational assistance to the engineering team
• Ensuring that SLA and KPI’s are met through effective management of the QFM system
• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
• Positively respond to both our internal and external customers through effective communication and personal accessibility.
• Understand procedures and processes and operate them to the required standard.
• Achieve results within quality and time restraints.
• Perform with an understanding of business requirements and changes and ensuring continuous improvement.
• Actively participate in a diverse and effective team.
• Convey messages and ideas clearly and openly.

Person Specification

Education

A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Training

Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.

Experience

Previous experience of a customer-facing role.

Aptitudes                                          

• Must demonstrate a strong sense of customer focus.
• Excellent verbal, and good basic standard of written, communication skills.
• Self-motivated and systematic.
• Results/ task orientated, attention to detail and accuracy.
• Excellent time management and organisational skills.
• Commitment to continuous improvement.
• Ability to work as part of a team, as well as independently.